PTA imposed fine on Mobilink for not following service quality standards

PTA has imposed fine of Rs 30 million on Mobilink popularly know as Jazz after finding shortfalls in service quality of Pakistan's largest cellular service provider

The Pakistan Telecommunications Authority (PTA), Pakistan’s telecom regulator has imposed a penalty of Rs30 million on a mobile network operator over its failure to meet the quality of service standards laid down in its license.

A panel comprising PTA Chairman Amir Azeem Bajwa, Member Compliance and Enforcement Dr Khawaja Siddiqui Khokhar and Member Finance Muhammad Naveed issued the order against Pakistan Mobile Communication Limited, commonly known as Jazz.

PTA conducted a survey in fourth quarter of 2020 in major cities of Pakistan (including Hyderabad, Islamabad, Lahore, Karachi, Peshawar and Quetta) using smart benchmark quality of standard tool.

The results were then forwarded to the licensee with directions to submit detailed report containing reasons for non-compliance with few parameters. PTA also called for initiating corrective measures to enhance the service quality.

However the Mobilink failed to comply with the authorities’ directions of removing the shortfalls.

Mobilink’s spokesman has told media that “It is not a big issue for us. Our only concern is that the quality of service test should have been carried out on the agreed method. PTA has issued its result and now it is our turn to check if the processes used by the authority were right or not.”

Mobilink started its cellular services in 1990 as the first mobile phone operator in Pakistan. Mobilink is also the largest cellular company in Pakistan. It provides data and voice services.  

Mobilink offers prepaid and postpaid offers, packages, mobile internet, international services and other value added services.

                                                                      Web Desk